Page 22 - Community Integrated Care Annual Review 2023

INVESTING
in our PEOPLE
Demonstrating a commitment to properly supporting and rewarding our colleagues, we were delighted to announce a £5 million investment in colleague pay in 2023. In April, we unveiled a pay uplift totalling £4 million for our frontline teams, with our Support Workers moving to £10.92 per hour in England and £11.40 per hour in Scotland. We then announced a further £1.5 million investment in reward for our salaried colleagues, later in the year.
Teresa Exelby, Chief Corporate Services & People Officer, said,
“As we argue in our Unfair To Care campaign, we strongly believe that people working in the care sector should be paid much more for the skilled, knowledgeable and complex roles they do every day. And whilst we continue to lobby decision-makers for the wide-scale investment that we urgently need to achieve this, we know we have to do everything possible to support our people."
"So we were proud of all our teams across the charity who, through their ambition and creativity, created the surplus for us to be able to make this investment. We know the fight for fair pay in social care is far from over, but we hope our investment shows how much we respect and appreciate our workforce."
We've continued to provide a wide range of wellbeing and financial support resources for our colleagues – including our Wellbeing Fund and partnerships with Everymind at Work and Salary Finance.
With these tools aiming to help people avoid the use of high-cost debt solutions, we've seen:
Championing our Colleagues
Menopause Workplace Pledge
In October, we were proud to sign
the Menopause Workplace Pledge, reflecting our commitment to supporting colleagues experiencing symptoms of menopause and perimenopause – as well as colleagues supporting loved ones through this.
Sarah Mahoney, Head of Employee Relations said, “As a social care charity, ensuring inclusivity and care for our colleagues is incredibly important to
us. By signing this pledge, we hope to demonstrate our commitment to creating a safe, inclusive, and empowering workplace,
where anyone affected by menopause can access support and continue to thrive.”
Engagement summary – the average of all collated scores and an indicator of overall engagement.
+28
*eNPS is a global measure, used by organisations across the world to measure how likely employees are to recommend their employer as a great place to work to friends and family. This score can range from -100 to +100, so +28 is classed as Very Good/Excellent.
Over 800 colleagues access support through Salary Finance
11,373
wage advances provided
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An engaged workforce
Every year, Community Integrated Care carries out an annual engagement survey to assess how our colleagues are feeling about working at our charity and help us understand where we can improve. Our survey is powered by employee voice specialists, Hive.
In 2023, we received our highest response rate to date – with 56% of our workforce sharing their views and we were delighted with what they told us..
7.9 out of 10
Our Employee Net Promoter Score, an indicator of colleague advocacy – up 3 points since last year.