Page 16 - Community Integrated Care Annual Review 2023

TECHNOLOGY that CAREs Technology has the power to transform social care, both for the people working in the sector and the
people we support. From collaborating with leading care and technology organisations, to exploring new and improved digital solutions, we’re continually looking for innovations that empower the people we
support and our colleagues.
Industry-accredited
This year, our Technology Enabled Care (TEC) team were proud to gain TEC Services Association accreditation – the UK’s industry advisory body for TEC.
Joanna Scammell, our Managing Director for TEC, explained, “This official accreditation recognises our transformative methods of using technology to deliver blended models of care that enable people to have more independence and control over their own support. Not only that, but it’s also a true marker of demonstrating how the services we provide are of the very highest standard – highlighting to our professional partners and families that the people we support are in safe hands with us!”
How Technology Enabled Care is changing lives
Investing in Service Quality and Innovation
Our Virtual Care Centre team are on hand 24/7, 365 days of the year, giving people choice and flexibility on when they access their support. Throughout 2023, our charity's On-Call process transferred to our TEC team, creating one centralised hub for out-of-hours support calls. Since then, the team have responded to an average of 250 calls per month from frontline colleagues, supporting better work-life balance for our frontline leaders.
My support is so much more flexible now – it’s brilliant. I can go about my day doing all the things I love but have the support I need in the evening, just a phone call away. I feel really safe and love my daily check-in calls with my team.
Sushma Majithia, a person supported in Leicester
Whilst developing our own Technology Enabled Care solutions, we’ve also shared best practice and advice throughout 2023, including:
Presenting on a panel of leaders in TEC at the Care Show in Brimingham.
Judging the Care Innovation Challenge with the National Care Forum.
Joining advisory workshops with the Department of Health and Social Care and commissioners.
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Next steps with TEC
Our systems and processes are key to delivering the best support possible and enhancing working lives. In August, we launched a Digital Systems survey to gather feedback from our frontline colleagues – which we’re now using to introduce digital improvements, right across our charity.