Page 14 - Community Integrated Care Annual Review 2023

Investing in Service Quality and Innovation
PROMOTING and CHOICE INDEPENDENCE
Care that's unique
We’ve taken great strides in ensuring our care and support is as person-centred as possible, supporting people to nuture their hobbies and interests and strengthening connections within local communities.
To achieve this, we’ve developed our care and support planning systems as well as enhanced our learning opportunities for frontline colleagues. This has included a new piece of training focused on the fundamental reasons why thorough care and support plans are so important, uniquely delivered from the perspective of the people we support.
Our specialist Assessment & Intervention Practitioner team, introduced in 2022, also made progress in providing targeted coaching to our teams – delivering sessions in community mapping, REACH standards and citizenship within our services.
I feel more independent than
when I lived in
residential care.
Because I get my
own benefits, I can
decide exactly how
to spend them – I
like going to the
theatre, bowling,
and eating out with my boyfriend. My team support me to stay safe but I know how to contact my housing company if I need a repair. This is helping me prepare for the future and maybe living independently one day.
Tia, a person we support in Hampshire
During 2023, our Assessment & Intervention Practitioners:
Engaged with
48 services
Impacted the lives of 223 people
we support
Co-produced
Transforming support
Transferring services from residential care to supported living (a process known as deregistration) can provide people with increased independence and more control over their own finances, home and lifestyle. During 2023, we’ve been exploring where deregistration can be introduced to benefit peoples’ futures.
Karen Sheridan, Chief Operating Officer, explains,
“So far, we've successfully transferred two services as a result of our deregistration project. This has provided life- changing outcomes for the people we support – including giving people their own tenancy and widening options
on how people can access and spend their benefits. We’re using this learning to finalise a new and improved deregistration process that will be rolled out across our organisation in 2024.”
care and 3037 support plans
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