Page 15 - Community Integrated Care Annual Review 2023

Annual Review 2023
BECOMING EXPERTS
COMPLEX CARE
Each and every person we support deserves to receive care that is unique as they are, no matter how complex their needs. We’ve continued to develop our charity’s knowledge, capabilities and approaches to complex care, to ensure we can deliver the very best services to even more people...
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Understanding complexity
In April, we developed a new governance group, bringing together experts in complex care. The group works to ensure our
services are designed
and delivered in a way
that’s safe, inclusive, and
supportive – particularly
for people with more
complex conditions.
Creating specialist roles
We reflected on our team structures and the roles required to better support people with more complex needs. As a result, we developed three new roles
specifically designed around the needs of more complex services.
Samantha Brennan, Managing Director for the
North West and lead for our charity’s Complex Care
governance group, said,
“We're always exploring how we can support more people
more effectively. Our focus is to support the wider health and social care system, to enable people with more complex care needs
to move out of environments, such as long-stay
A roadmap for support
We have developed a holistic assessment tool which determines the level of support and bespoke model of care each person requires. This is underpinned
by detailed clinical and positive behaviour support pathways to provide a roadmap on how we can best support every individual across our charity.
Equipping our teams
In light of these new roles we have designed and implemented an innovative specialist learning pathway for operational colleagues. Working with external organisations, such as the National Autistic Society, to develop
this learning, we gained
professional insights and built
on industry best practice.
hospitals, and back where they so desperately want to be – living active and meaningful lives in their communities. Using our new collaborative approach, we have recently supported a number of people to successfully move from long-stay secure settings into their own homes and we're excited to see their progress over the coming months! Looking ahead, we will continue to invest in our services to reach as many individuals as possible as we work to make ‘Homes not Hospitals’ a reality for those currently disadvantaged within the system.”
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