Page 19 - Unfair To Care 2024 - Who Cares Wins

IMPLEMENTATION – A DEEP DIVE INTO EVALUATING THE FRONTLINE SUPPORT WORKER ROLE
THE ANALYSIS PROVIDED, FOR THE FIRST TIME, A TRULY 360°VIEW OF FRONTLINE SOCIAL CARE ROLES AND REVEALED THE TRUE FAIR RATE FOR PAY.
Through focus groups and analysis of role responsibilities, Korn Ferry reviewed Support Workers in Supported Living settings within Community Integrated Care, looking at the:
Level of knowledge and skill needed for acceptable performance in the role.
Depth of thinking required in the form of: analysing, reasoning, evaluating, creating, using judgement, forming hypotheses, drawing inferences, and arriving at conclusions.
Extent to which the role is answerable for actions and their consequences. This assessed the autonomy and accountability of the role.
Physical, environmental, and emotional elements
of the role and their effects on the individual (rated on a scale from minimal to extreme).
SECTION 4: THE RESEARCH
For the 2021 Unfair To Care report, Community Integrated Care commissioned Korn Ferry to deliver the first detailed audit of the frontline adult social care and support worker position – the ‘Support Worker’ role. In this research, Korn Ferry focussed on the Support Worker role within Supported Living services. As a typical role that is directly replicated across the sector, this represents a common core position for most adult social care providers.
Korn Ferry’s analysis not only reviewed the know-how, problem solving, and accountability factors which represent the key components of job size in most sectors, but also the workplace environmental factors that define the overall experience of work. In doing so, their analysis meant that the Support Worker role could be robustly compared with thousands of roles across sectors, drawing upon Korn Ferry’s unparalleled datasets.
Importantly, Korn Ferry has delivered significant scoping of many public sector roles – including working extensively with the NHS.
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