Page 5 - Manchester Mind Annual Report 2021-2022

We began some new services, strengthened
the delivery of others and our systems and reporting improved. This was no mean feat when we also consider the uncertainty that was around for everyone.
We would like to thank all our staff and volunteers for their determination, perseverance, patience and kindness. Without them and their approach we could not do anything. We would
also like to thank our funders and the people and businesses that continue to fundraise for us. You are all very kind, you give up your time and often take
on physically demanding challenges - we appreciate what you do to allow us to do what we do.
It feels hard to escape the big stuff – Covid-19, climate change, the cost of living crisis and so on
– but that is what we are going to try and do in this report – not because they aren’t important
– we know they are and they have a huge impact on people’s lives. We also know that change
and difference often comes by focusing on the things we have control of and can influence. For us that is our approach, which is built on our values and beliefs.
We are looking more at the little things – because when they mount up – they start to make a real difference and it is something we can all do.
For example, £1.65 million generated by our Advice Team in additional income for people is a big number and makes a huge difference in our communities, but it is made up of a hundred small actions; such as ensuring that appointments are accessible, letting
a person tell their story and hearing it, and taking the time to push for additional evidence, putting in extra appointments so that someone will feel less nervous about their up and coming appeal, or gently supporting someone to go to their GP.
So, what follows are some of the stories of the small, and not so small, steps which make up our year. The year 2021/22.
Elizabeth Simpson, CEO
Rachel Pearson, Chair of Trustees
Annual Review 2021-22
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